Accessibility Statement

1. Conformance Status & Standards

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for individuals with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Nova Satus is engineered to adhere to WCAG 2.1 Level AA standards across all public-facing and authenticated portal interfaces, including:

• Color Contrast Ratios: Text and user interface components meet or exceed the minimum 4.5:1 contrast ratio against dark backgrounds.
• Screen Reader Compatibility: Semantic HTML5 landmarks (<header>, <nav>, <main>, <footer>), explicit ARIA dialog attributes, and descriptive form label associations.
• Keyboard Navigation: Complete navigation and interactive form controls accessible via standard keyboard tabbing without trap conditions, highlighted by high-visibility focus indicators.
• Skip to Content: Direct keyboard bypass link allowing assistive technology users to skip repetitive header navigation and jump immediately to main content.
• Zoom & Text Resizing: Full layout compatibility and fluid reflow when browsers are magnified up to 200% without loss of content or horizontal text truncation.
• Reduced Motion: Support for the prefers-reduced-motion media feature, minimizing animations for individuals sensitive to visual motion.

2. Assistive Technology Support

Nova Satus is designed to be compatible with modern assistive technologies, including:

• Screen readers including NVDA, JAWS, VoiceOver (macOS / iOS), and TalkBack (Android);
• Screen magnification software (ZoomText, OS-level screen magnifiers);
• Speech recognition software for voice control; and
• Standard keyboard navigation and switch-access devices.

3. Accessible Alternative Formats & Total Permanent Disability (TPD) Discharges

Borrowers with severe medical conditions, cognitive impairments, or physical disabilities may also qualify for a Total and Permanent Disability (TPD) discharge under 34 C.F.R. § 685.213, discharging 100% of federal student loan debt without bankruptcy.

If you require assistance reviewing your loan records, navigating the platform, or obtaining generated OMB application packages or court-formatted ledgers in an alternative format (such as large-print PDF or human-assisted verification), our team is prepared to assist you directly at no additional charge.

4. Accessibility Coordinator & Accommodation Inquiries

We welcome feedback on the accessibility of Nova Satus. If you encounter any accessibility barrier or need an accommodation, please contact our Accessibility Coordinator directly:

We aim to respond to accessibility feedback and accommodation requests within two (2) business days.